cancellation right

cancellation policy

cancellation right:

You have the right to cancel this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day, on which you or a third party named by you, who is not the carrier, has taken possession of the goods.

In order to exercise your right of cancellation, you must inform us (WoodHeroes GmbH, Holzspielzeugzeugung, Puchstraße 17, A-8020 Graz) about your decision to cancel this contract by means of a clear declaration (e.g., a letter sent by post or an email), to inform. You can use the attached model withdrawal form for this purpose, but this is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired.

Consequences of the withdrawal:

If you withdraw from this contract, we will have to immediately repay to you all the payments that we have received from you, including delivery costs (with the exception of the additional costs that result from choosing a different type of delivery than the cheapest standard delivery offered by us), This has to be done at the latest within fourteen days from the day we receive the notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment.

We can refuse repayment until we have received the goods back or until you have provided evidence that you have sent back the goods, whichever is earlier.

You must return or hand over the goods to us immediately and in any case at the latest within fourteen days from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.

You bear the direct costs of returning the goods.

You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods that is not necessary to check the nature, characteristics and functioning of the goods.

Sample withdrawal form:

If you want to cancel the contract, please fill out this form and send it back to

WoodHeroes GmbH, Holzspielzeugerzeugung, Puchstraße 17, A-8020 Graz, office@woodheroes.at:

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the

Goods: _________________________________________________________________

Ordered on _________________/received on __________________

Name of consumer(s)______________________________________________________

Address of consumer(s)____________________________________________________

Signature of the consumer(s) (only in case of notification on paper)__________________________

Date _________________________________

(*) Please delete what does not apply.